Last updated: 21 October 2026
This is a translation provided for convenience. In case of discrepancy, the French version prevails.
1. Purpose
These general terms and conditions of sale apply to all orders placed by consumers on the Rubelle online store. Placing an order implies acceptance of these terms.
2. Seller
Information about the store operator is given in our legal notice. Contact: pedro7candal@hotmail.com.
3. Products
The Rubelle Cap is a wellness and scalp-care device. It is not a medical device and is not intended to diagnose, treat or cure any disease. Photos are for illustration only; the essential characteristics are described on the product page. Results vary from person to person.
4. Prices
Prices are shown in euros, all taxes included (VAT included). Any shipping costs are shown before the order is confirmed. Rubelle may change its prices at any time; the price applied is the one displayed when the order is placed.
5. Order and payment
The order is final once payment has been confirmed. Payment is made online using the methods offered at checkout, through secure payment providers. A confirmation email summarises your order.
6. Delivery
Delivery terms and times are detailed on our Shipping page. In the event of a significant delay, you can contact us; if delivery does not take place within the reasonable additional period you grant us, you may terminate the contract and be refunded.
7. Right of withdrawal and returns
You have 14 days (extended to 30 days by our money-back guarantee) from receipt to return an item without giving a reason. The procedure is described on our Returns and refunds page.
8. Legal guarantees
All our products are covered by the 2-year legal guarantee of conformity from delivery (Directive (EU) 2019/771) and by the guarantee against hidden defects. In the event of a lack of conformity, you may request repair or replacement of the product, or failing that, a price reduction or refund. Contact us with your order number and a description of the problem.
9. Liability
Follow the instructions in the user guide: do not look directly at the LEDs and ask your doctor for advice if you are pregnant, photosensitive, taking photosensitising medication or have a scalp condition.
10. Personal data
Your data is processed in accordance with our privacy policy.
11. Disputes and mediation
If you have a problem, please contact our customer service first: we always look for an amicable solution. Otherwise, you may use the CNIACC consumer dispute arbitration centre free of charge (www.cniacc.pt) or ask the European Consumer Centre for help (www.europe-consommateurs.eu).
12. Applicable law
These terms are governed by Portuguese law, without depriving you of the protection afforded by the mandatory provisions of the law of your country of residence.